Cookies Policy | Golden Reels Casino

1. What cookies are

Cookies are small text files placed on your computer, mobile phone, tablet or another internet-connected device when you visit a website. They allow a website to recognise a device and remember certain information about a visit. Cookies may be set by the website you are using, known as first-party cookies, or by another service provider supporting the website, known as third-party cookies.

Cookies can be temporary or persistent. Session cookies are generally deleted when you close your browser. Persistent cookies remain on your device for a set period or until you remove them. The length of time a cookie remains active depends on its purpose and the settings used by the website or relevant service provider.

We may also use technologies that perform a similar function to cookies, including pixels, tags, local storage and device or browser identifiers. In this policy, we use the word cookies to refer to cookies and similar technologies unless the context requires a distinction.

Why we use cookies

Cookies help Golden Reels Casino provide a secure, functional and convenient online experience. They may allow us to remember selected preferences, keep pages working correctly, understand how visitors use the website and identify technical problems. Some cookies are necessary for the website to operate, while others support optional features, analysis or relevant advertising.

Maintain website functionality and support navigation between pages.
Help protect accounts, transactions and other areas that require security controls.
Remember information such as language, region or cookie preferences.
Understand website traffic, performance and general usage patterns.
Improve content, layout, features and the overall player experience.
Support advertising, campaign measurement or more relevant online communications where permitted.

2. Types of cookies we may use

Strictly necessary cookies

These cookies are needed for core website functions. They may support account access, security, session management, fraud prevention, responsible access controls and other services you request. Because the website may not work properly without them, necessary cookies generally cannot be switched off through a cookie preference tool. You may still be able to block them through your browser, but doing so may prevent parts of the website from operating.

Functionality cookies

Functionality cookies remember choices you make and help provide a more consistent experience. For example, they may remember preferences selected during a visit or recognise settings used on a return visit. If you refuse these cookies, some features may be less convenient, although the main website may remain available.

Analytics and performance cookies

Analytics cookies help us understand how visitors interact with the website. They may provide information about pages viewed, links selected, visit duration, browser type, approximate location and general navigation patterns. We use this information in aggregated or otherwise controlled ways to assess performance, identify errors and improve the website. Analytics information is not intended to replace account security or identity checks.

Advertising and marketing cookies

Where used and permitted, advertising cookies may help measure campaigns, limit repeated advertisements or show content that is more relevant to a visitor's interests. These cookies may be placed by us or by selected third parties working on our behalf. They may recognise a browser or device across different websites. Refusing these cookies does not necessarily remove advertising; it may mean that advertising is less tailored.

Third-party cookies

Some website functions may be provided by third parties, such as security, payment, analytics, customer support, content delivery or advertising providers. These providers may use their own cookies or similar technologies. Their use of information is governed by their own privacy and cookie policies. We encourage you to review those policies where relevant. Golden Reels Casino does not control every cookie that may be placed by an independent third party.

3. Your cookie choices

When you first visit the website, you may be shown a cookie notice or preference tool. Depending on the options available, you can accept all cookies, reject optional cookies or select individual categories. Your choices may be saved in a cookie or similar technology so that we do not need to ask you again during every visit.

You can change your preferences at any time by using the cookie settings available on the website, where provided. You can also manage cookies through your browser settings. Most browsers allow you to view, block, delete or receive warnings about cookies. Browser controls vary, so you should check the help or settings area of your browser for instructions.

Open your browser's privacy or security settings.
Review the available cookie and site-data controls.
Choose whether to allow, block or delete cookies.
Close and reopen the browser if required for the setting to take effect.
Return to the website and review your cookie preferences again if the website provides a preference tool.

Blocking or deleting cookies may affect how the website works. You may need to enter information again, lose saved preferences or be unable to use some account, security or interactive features. Deleting cookies does not necessarily delete information held in an account or other records. It only removes cookie data stored in the relevant browser or device.

Cookie choices are generally applied to the browser and device used to make them. If you use another browser, device or private browsing session, you may need to set your preferences again. Where appropriate, we may also apply other controls to support legal, security, responsible gambling or account management requirements.

4. Information, security and updates

Information collected through cookies

Depending on the cookie and the settings applied, information may include an online identifier, device or browser details, approximate location, pages visited, links selected, session dates and times, referral information and general usage activity. Cookies may sometimes be associated with account or transaction activity where this is necessary for security, functionality or service delivery. We handle personal information in accordance with our Privacy Policy and applicable Australian privacy requirements.

Security and responsible use

Cookies are not a substitute for account security. You should keep your login details confidential, use a secure device and sign out when using a shared computer. We may use cookies or similar technologies as part of security, fraud prevention, identity, age or responsible gambling processes. These controls may operate even if optional cookies are declined because they may be necessary to protect players and the website.

Children and age restrictions

Golden Reels Casino is intended for adults who are legally permitted to access online gambling services in their location. We do not knowingly seek to collect information from children. Cookies and similar technologies must not be used to bypass age, identity, location, account or responsible gambling controls.

Changes to this policy

We may update this Cookies Policy when website features, technologies, service providers, legal obligations or business practices change. The updated version will be made available on this page and may include a revised date where appropriate. You should review this page from time to time to remain informed about how cookies are used. Continued use of the website after an update may be subject to the revised policy, unless a different process is required by applicable law.

Questions and privacy requests

If you have questions about this Cookies Policy, your cookie preferences or the handling of personal information, please use the support or privacy contact options made available on the Golden Reels Casino website. We may need to verify your request before providing information or changing account-related settings. Further information about access, correction, complaints and other privacy matters is available in our Privacy Policy.